In the digital age, a well-crafted website is more than just an online presence; it’s a powerful tool for small business growth. As competition intensifies, businesses must focus on creating websites that not only attract visitors but also convert them into loyal customers. These strategies are not just about keeping pace with the competition but […]
According to data by Gartner, “81% of customer experience (CX) leaders report they will compete mostly or entirely on CX.” Any way you look at it, customer experience stands integral to eCommerce marketing, sales, and strategy. After all, CX can directly – and positively – impact sales, customer loyalty, and boost user happiness. In this […]
Chatbots have come a long way over the past decade to help companies of all sizes provide better service to their customers. They have become a topic of discussion among many businesses that are trying to figure out how to implement a chatbot into their business processes. When we delve deeper into the future of […]
Companies must keep pace with customer demands and know how to meet them. That often means tuning into trends. Marketing experts say we’re now in the experience economy, and catering to customers means something different now than it once did. It’s not enough to merely sell people products or provide services to them. Successful brands […]
